Shipping policy

Shipping Policy

Last Updated: [Insert Date]
Operated by: THE FINE FIND LLC (“FineZa,” “we,” “our,” or “us”)

Order Processing

All FineZa orders are processed with care and attention to detail.
Please allow 2–3 business days for order processing before production or shipment begins.
You will receive an email confirmation once your order has been placed and another notification when your order has shipped.

Production Lead Time

Many of our items, including our pillows, panels, and ottomans, are made to order to ensure the highest quality and craftsmanship.
The standard production lead time is approximately 4 weeks, unless otherwise noted on the product page.

Custom, back-ordered, or pre-ordered items may require additional time.
If there are any delays or changes to estimated shipping timelines, our team will notify you as soon as possible.

Shipping & Delivery

Once production is complete, orders are shipped via UPS Ground or a similar reliable carrier.
Typical delivery times are 7–10 business days after production is complete.

FineZa currently ships within the United States only.
We do not offer expedited or international shipping at this time.

Please note that shipping timelines may vary based on product availability, manufacturer updates, and carrier schedules.
We make every effort to communicate accurate shipping information and keep you updated throughout the process.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.
These fees are based on order size, weight, and destination.

Address Changes

Once an order has been placed, we are unable to modify it aside from address corrections.
Address changes can be accommodated within 48 hours of placing your order by contacting support@fineza.com.

Delivery Confirmation & Theft Policy

Once an order is marked as “Delivered” by the carrier, we consider it successfully fulfilled.
FineZa is not responsible for lost or stolen packages after confirmed delivery.
We recommend shipping to a secure location or requesting signature confirmation if theft is a concern in your area.

Shipping Damage or Issues

We take great care in packaging your order, but in the rare event that an item arrives damaged, please contact us within 24 hours of delivery at support@fineza.com.

Please include:

• Photos of the damaged item in its original packaging

• A photo of the shipping label

Our team will review your claim within 3–5 business days and provide a resolution.
Depending on availability, damaged items may be repaired or replaced.

Please note:
FineZa cannot guarantee replacements or repairs for items reported after 24 hours of receipt.

Pre-Orders & Back-Orders

Orders containing pre-order or back-ordered items are not eligible for cancellation outside our 24-hour cancellation window.
We work closely with manufacturers to maintain accurate stock updates and estimated ship dates.
Any delays in production or shipping are communicated as soon as updates are received.

International Orders

At this time, FineZa does not ship internationally.
We hope to expand our international shipping options in the future.

Customer Support

For all shipping-related inquiries, please contact our support team at
📧 support@fineza.com
Our business hours are Monday – Friday, 9:00 AM to 5:00 PM CST.

We’re always happy to help with order tracking, delivery updates, and any questions you may have.

Thank You

We appreciate your patience and understanding as each FineZa piece is crafted and shipped with care.
Our goal is to deliver timeless design and quality craftsmanship, beautifully packaged, and safely delivered to your home.