Shipping, Returns + FAQS

Returns:

The following categories are final sale: Pillows, Panels, & Ottomans.
All Sale Items are final sale and are not eligible for return or exchange.
Products are not eligible for return regardless of delays in order processing, shipping, or delivery. The estimated shipping dates and any changes to those dates that are made after an order is placed are agreed to at the time of purchase. We recommend confirming the estimated restocking and shipping timelines before purchase via emailing us at fineza@support.com.

Refunds:

To inquire about a return on eligible items, please email us at fineza@support.com within 14 days of your delivery.
Returns after 14 days may be eligible for store credit less a 10% restocking fee. We do not refund original shipping charges.
Unsolicited online returns will not be accepted.
Return shipping fees are the responsibility of the customer and returns must be received or returned to us no later than 30 days after initial delivery or in-store purchase.
Please contact fineza@support.com for any questions regarding our return policy.

Cancellation Policy:

FineZa has a no-cancellation policy for back-ordered and pre-ordered items outside our 24-hour cancellation window from the time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is placed, it is sent to the manufacturer and a cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Our team will notify you of any changes to the estimated ship times of item(s) in your order as often as we are updated by the manufacturer and will ship items as they become available. We thank you for your patience regarding back-ordered and pre-ordered FineZa items.

For in-stock items when you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.

If we are unable to cancel your order, please feel free to return your order for qualifying products to us for a full refund of the merchandise value, less shipping. Please contact fineza@support.com to receive authorization for your return. If we can intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase.

Shipping & Handling:

Standard lead time is determined by the products. For Pillows, please allow 3-4 weeks. For Ottomans, please allow 4-6 weeks. For Window Treatments, please allow 6-9 weeks.
FineZa orders will include shipping fees that will be added to your order total before checkout.
In-stock items will be shipped via UPS Ground Shipping.
Please note that estimated shipping times are subject to availability of products and/or manufacturer's availability. We make every effort to communicate the most current and accurate product availability information. If there is an extended lead time, we will alert you via email as soon as we are made aware from the manufacturer and freight partners.
Once an order is placed, we cannot alter it aside from address changes which can be accommodated within 48 hours of an order being placed.

Customer Service:

If you have any questions please contact us at fineza@support.com. We are available Monday to Friday 9am - 5pm Central Standard Time.
Once an order has been placed, until items are delivered, all customer support will be provided by FineZa team. If you have any questions, please contact fineza@support.com.

Lead Times:

Standard lead time is determined by the products. For Pillows, please allow 3-4 weeks. For Ottomans, please allow 4-6 weeks. For Window Treatments, please allow 6-9 weeks.

International Orders:

Theft Policy:

FineZa does not cover instances of theft.
When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it.

Expedited Orders:

Shipping & Product Damage:

In the unfortunate event your order arrives damaged, please reach out to fineza@support.com to file a claim within 24 hours of delivery with the following:

Claims will be responded to within 3-5 business days. Most products shipped are eligible to be replaced. FineZa cannot guarantee replacements on damaged merchandise reported after 24 hours of receipt.
FineZa cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for or is reported after 24 hours. Additionally, it is the customer’s responsibility to pay any shipping or restocking fees that may incur. Occasional exceptions are made on a case-by-case basis. FineZa reserves the right to repair as they see fit. FineZa does not cover furniture damages caused by normal wear and tear.

Payments:

Yes, we’ve partnered with ShopPay Affirm so you can pay for your purchase in 4 easy installments. Just select Shop Pay Installments by Affirm on the billing page of checkout to complete your purchase through their services.