Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What are the shipping lead times?

For Pillows, please allow 3-4 weeks. For Ottomans, please allow 4-6 weeks. For Window Treatments, please allow 6-9 weeks.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Becoming A Fineza Designer

How does it work? / How is the Fineza - Designer relationship structured?
  1. We curate a line working closely with Designers composed of Pillows, Panels and Ottomans based on individual Designer aesthetics.
  2. We work behind the scenes to define a shopify site integrated with each Designer’s ecommerce business.
  3. Designers promote their business to friends and other designers.
  4. Designers earn commission on purchases made through their Shopify site.
What are the expected commissions?
  1. 15% at Retail 
  2. 10% at Trade
What are the costs to the Designer?

There is a monthly fee associated with membership on Fineza. There are no up-front setup fees associated with membership. Schedule a call to learn more.

How are orders taken?

Consumers place their orders directly through the designer's shop. Order placement and delivery will be handled by theFineFind.

How are bank accounts connected?

The designer will enter their banking details in the Shopify account directly, and when orders are placed, revenue goes directly into the designer's banking account.

Does Fineza provide samples?

Yes; the designer will receive a complimentary memo kit for all fabrics in their collection, and the consumer will have the ability to purchase a memo kit through the designer's Shopify store.

What are the panel  - width options?
  1. Single Width = 18 1/2" + 3 1/2" Return
  2. Double Width = 37" + 3 1/2" Return
What are Fineza's sales goals and expectations?

We have lofty sales goals for ourselves that are not mandatory for Designers.  We are striving for $5000 to $10,000 in revenue per designer each month to lend value to designers’ businesses.

Interested in learning more?

 Apply now or complete our questionnaire, and our team will reach out to you to provide a demonstration and additional details.

Once connected to a Shopify site, who is managing the inventory, the product supply updates, etc. within Shopify?

-Fineza will manage everything related to the store, like updates to products, manage inventory, and consumer interactions. We will be working closely with vendors that will manage the fabric inventory and product execution with vendors. All of our finished goods vendors are USA-based.

-All finished goods are made-to-order.

-Fineza will manage and facilitate orders and updates through Fabricut and Shopify, keeping your team in the loop from the time of first communication

Get in touch

Have questions about your order, or a general enquiry?